Frequently Asked Questions

Everything you need to know about your Mocha shopping experience.

What is Mocha's shipping policy?

We offer standard shipping globally, with delivery typically taking 3-7 business days within the domestic region. Express shipping options are available at checkout.

How do I return an item?

If you are not satisfied with your purchase, you can return items within 30 days of delivery. Products must be unworn, unwashed, and in their original packaging with tags attached.

How do I find my correct size?

Every product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

Mocha accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Mocha, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable manufacturing processes across our seasonal collections.